Phone Orders
You can order online 24 hours a day, or place your order by phone during our normal business hours at 937-236-5233.

Fax Orders
Fax your completed order form 24 hours a day to 937-236-5272.   Please include a daytime telephone number so we can contact you.

Credit Card Payment
We accept Visa, Mastercard, Discover.

Shipping Info
Items too large for Fedex Ground must be shipped truck freight.  Truck orders must be prepaid with a money order, credit card, or cashiers check.  Freight items are non-returnable and non-refundable.  Ohio residents add 7.5% sales tax.

Outside the U.S.
We require orders outside the United States to be prepaid with a money order, cashiers check, or credit card in U.S. funds.  All sales are final.

Returns / Refunds
All returns must be pre-authorized by calling 937-236-5233 for an authorization number.

Damage
It is the customer's responsibility to inspect packages immediately in the presence of the carrier.  If any shipment is damaged, the carrier should write the details on your delivery sheet.  Contact the carrier to send a representative to inspect the damaged package.  Restoration World cannot be held liable for a claim on damaged merchandise unless the above procedure is followed.

Shortages
Check your order as soon as you receive it.  Notify us of any shortage within three days of delivery.  Restoration World will not be responsible for shortages after this three day period.

Prices
Prices are subject to change without notice.

Backorders
Backorders are indicated by a "BO" on your invoice.  Should we not have one of your items in stock we will backorder the item.  If you request no backorders, we will cancel and issue a full refund if due.  We reserve the right to cancel backorders after 60 days.  Should this happen, you will be notified by mail and issued a full refund if due.

Refused Shipments
All shipping charges and storage charges will be the responsibility of the customer.  There is a 20% handling fee for all refused shipments.

Disclaimer
Restoration World shall not be responsible for any damage or loss caused by delays, failures, labor costs, transportation, or any consequential damage arising from any cause whatsoever.  Restoration World shall not be liable for personal loss, injury or damage, direct or indirect, arising out of the use of, or the inabilities of any product.  Restoration World and manufacturer's only obligation shall be to replace such quantity of the product proven to be defective.  Restoration World shall not be liable for personal or mechanical damage caused by the use of misuse of products.